How do I sort search results by name, email address, ID, etc.?
INTERNAL USE ONLY 1. You can sort search results in the User Admin, Cohorts, Programs, Divisions, and Clients tabs in the same way. For example, in the Programs tab, use the arrows next to the “ID,” “Name,” “Active Enrolled Students,” etc. to sort results. You can sort these categories in ascending or descending or…
How do I set up a new client hierarchy?
INTERNAL USE ONLY 1. Log in to the Tenant Dashboard and go to the Clients tab. Click on the "New Client" button to create a new client and start the client hierarchy setup process. The only information you'll need to add at this step is the client's name. 2. Next, go to the Divisions tab and click on the "New Divis…
At what point do SSO users have access to Richardson Accelerate?
SSO users can enter the Richardson Accelerate platform as soon as an administrator creates an account associated with their email address and assigns a contract to that account. SSO users can access their courses in Accelerate as soon as they enter the platform through their company’s SSO provider.
How do I reset a user's password?
INTERNAL USE ONLY 1. Click on the name of the user whose password you'd like to reset. 2. On the user's details page, select the "Resend email to user" drop-down menu and click on the "Send password reset email" link next to their email address.
What happens if Client Services uploads a user via a CSV, and that user was already in Accelerate for another course content? Does that original course get removed?
INTERNAL USE ONLY Users may have access to multiple courses and multiple contracts at any time. Adding a new course or contract to a user’s account will not revoke their access to other courses. Please note that, if an administrator uploads a CSV in Program A (i.e. Level 3 of the hierarchy) that includes the account …
When will the Study section show in the user dropdown?
INTERNAL USE ONLY If a user only has active access to a single program, then the program name will appear. If a user has access to more than one program then "Study" will appear. The last program a user accessed will be the program that opens up when selecting "Study." If you have access to multiple programs you wil…
Senior Leader Message
INTERNAL USE ONLY In Accelerate our clients can add a Senior Leader Message to their course. This senior message can be either a text, video, or image. For video we recommend between 60-90 seconds, but can be up to 5 minutes long. The format of the video must be an .MP4 file type, and file size must be below 2…
Is Accelerate SSO SP or IDP initiated?
Accelerate currently only supports IDP Initiated SSO.
How do I use a CSV to create a cohort?
INTERNAL USE ONLY To create a cohort using a CSV follow these instructions: 1. Select "Upload Multiple" from the drop-down list instead of "New Cohort." 2. Create a CSV file in Excel that follows the guidelines shown here. In addition to creating cohorts, you can also use this CSV to upload new students or managers.…
How do I set up client branding?
INTERNAL USE ONLY * Open up the Tenant Dashboard. * Create the client hierarchy as you usually would, creating a client, followed by a division nestled in that client, followed by a program nestled in that division. If you've already created the client, skip this step. * Go to the “Client Organizations” tab. * Cli…
