When is the registration email sent?
INTERNAL USE ONLY If the contract’s First Student Activation Date is today or a date in the past, end users will receive a registration email as soon as an administrator creates their account and assigns a contract to that account. If the contract’s First Student Activation Date is in the future, end users assigned to…
How do I use the priority system to classify my Helpdesk ticket?
INTERNAL USE ONLY BenchPrep uses a four-tier system to classify and prioritize Helpdesk tickets. Correctly classifying tickets ensures they are answered and handled appropriately. A Priority 1 issue is a major issue that affects all Richardson Accelerate users. Examples include unexpected site downtime or the richa…
Accelerate Course Access
By design, two roles within Accelerate automatically receive course access: Users and Managers (levels 1 and 2). These roles require a license. As best practice, Managers receive access to the same course(s) as their Direct Reports. We want Managers to learn and experience the content they should be coaching to s…
Does a user have access to a course without being assigned to a cohort?
INTERNAL USE ONLY Yes, a user can have access to a course without being assigned to a cohort. A user’s course access is not dependent on whether or not they are in a cohort. A user’s course access is dependent on whether or not a contract has been assigned to that user. A user can be assigned a contract without being…
How to set up a new program
INTERNAL USE ONLY 1. In the Programs tab of the Tenant Dashboard, find the program you need to work on and click on its name. This should take you to the program’s details page. 2. Click on the grey “More” button and then select “Manage Cohorts” from the drop-down list. This will take you to the Program Admin da…
What are the system requirements for Richardson Accelerate?
System Requirements * Internet connection* (minimum 1.5mbps down) * Ability to run modern browsers *After initial course download, user can turn internet off and still use the program (but progress will not sync until internet access is back). Web Browser Requirements (Windows & Mac) * Google Chrome (…
Accelerate: Items for Whitelisting
INTERNAL USE ONLY Below are all items that would possibly need to be whitelisted on your end. The most important are the URL and the email address, but some of the other items have been blocked by other organizations, so it might make sense to send them all. The following are the IP addresses for our servers: 16…
Why did Richardson Accelerate reject my CSV?
INTERNAL USE ONLY 1. Make sure that your CSV follows all of the guidelines shown on the "Add Multiple" page in the Program Admin dashboard--passwords should be eight or more characters, you should be using the first three columns, and the email, name, and password headings should all be written in lowercase letters. …
