I uploaded users via CSV, but not all of them were added to Richardson Accelerate. What should I do?
INTERNAL USE ONLY 1. If the student or instructor’s email is already attached to a Richardson Accelerate account, you won’t be able to add them via CSV (We only allow users to create one account per email address). Type their email into the search engine of the Tenant Dashboard to check for this. 2. You should also m…
I think I found a mistake in my course. What should I do?
1. Make sure you're using the Web App. 2. Under practice questions and lessons, there is a small, grey “Report Content Errors” link. Click the link to pull up an error reporting form. 3. Fill out the form, including the type of error you’ve found, and any additional details we should know. 4. Click the “Send…
Why did Richardson Accelerate reject my CSV?
INTERNAL USE ONLY 1. Make sure that your CSV follows all of the guidelines shown on the "Add Multiple" page in the Program Admin dashboard--passwords should be eight or more characters, you should be using the first three columns, and the email, name, and password headings should all be written in lowercase letters. …
