When is an addendum or an amendment required?
INTERNAL USE ONLY * An addendum is required when a Service needs to be added to an existing SOW vs. creating a new separate SOW. * An amendment is required when a client is requesting something to be removed from a previously executed SOW. Many amendment requests may not be needed as most of Richardson’s Services …
How to determine if/when Manager Toolkits are included in the client solution and the total number?
INTERNAL USE ONLY When sold, manager toolkits are included in the Phoenix Order and referenced in the SOW. The committed amount should be noted in both places as to the total number of toolkits the client is purchasing. This number should also pull through in Tracking.
How do I run a signed contract report?
INTERNAL USE ONLY Sign into RAP (Richardson’s Account Portal) via RAP.Richardson.com using the Richardson Email address provided or FirstName.LastName with the Richardson password. Select the Phoenix Application followed by Order from the Landing Page. Reports Along the header bar, select Reports followed by the…
What do I do if the contract terms don’t match with what I see in Phoenix Order?
INTERNAL USE ONLY If the contracting terms differ from what you see in PHX Order, please notify [email protected] with the PHX order number and share your feedback. Contracts will review and make any necessary adjustments as applicable.
