How do I deactivate a user?
INTERNAL USE ONLY 1. If you want the deactivated user not to show up in the Boost Dashboard, unassign that user from any cohort they're a member of. This can be done on the Program Admin dashboard. Make sure to save the cohort after you unassign the user. 2. Go to the Tenant Dashboard and click on the User Admin tab.…
How do I create new users?
INTERNAL USE ONLY 1. If you want to create a new supervisor or admin, create them via the User Admin section of the Tenant Dashboard section. Click on the "New User" button and then fill out their information on the next page. To create students or managers, it's much easier to do create them on the Program Admin d…
How do I give existing users access to additional courses/assign new contracts to existing users?
INTERNAL USE ONLY 1. If you haven't assigned the new course to a contract yet, create a new contract in the Contracts section of the Tenant Dashboard. Fill out the fields for the new contract and select the associated course(s) at the bottom. Please note that both students and managers will take up a seat. Contrac…
How do I promote/demote a user?
INTERNAL USE ONLY By default, manager users act as managers in cohorts, and student users act as students. If necessary, the same user can have different roles in different cohorts: For example, a user who's a student in Group A can simultaneously be a manager in Group B. The promote/demote feature allows this to happ…
How do I extend a user's access?
INTERNAL USE ONLY This is for users that are not SSO and their license state is still active. 1. In the Tenant Dashboard, find the user you'd like to edit and click into their profile. 2. On their profile page, hover over the license ID below their main account information for the course you would like to extend acc…
What does a user's access status mean?
INTERNAL USE ONLY Valid - User has logged in, activated their account and can access the course. * Date Added: The date the admin created the account * First Login Date: The date the user first logged in When the user activates their account, the First Login Date field will populate with the date they logged …
