At what point do SSO users have access to Richardson Accelerate? Can I reactivate a deactivated user? Can we disable emails at a client level? Does a user have access to a course without being assigned to a cohort? How can I assign individual names to generated accounts? How can I find out which cohort(s) a user is part of? How can I move a user from one program to another? How do I add a contract to an existing program? How do I add a new program? How do I add programs to divisions or clients? How do I add divisions to clients? How do I add set a date for an activation to begin? How do I add students or managers to cohorts? How do I adjust the number of licenses a program will receive? How do I assign a program admin to a program? How do I change features for an entire program? How do I change features for an individual cohort? How do I create a new cohort? How do I create a new program admin or program supervisor? How do I create new users? How do I deactivate a user? How do I delete a blank cohort? How do I download the graphs included in the Reports tab? How do I expire a contract? How do I extend a user's access? How do I get to a client’s Program Admin dashboard from the Tenant dashboard? How do I give existing users access to additional courses/assign new contracts to existing users? How do I give existing users access to additional courses/assign new contracts to existing users? How do I interpret the graphs in the Reports tab? How do I make an already existing user a manager? How do I promote/demote a user? How do I remove students or managers from a cohort? How do I reset a user's password? How do I search or filter for a specific user or cohort? How do I set up a new client hierarchy? How do I set up client branding? How do I sort search results by name, email address, ID, etc.? How do I use a CSV to create a cohort? How do I use the priority system to classify my Helpdesk ticket? How do I view cohorts within one program? How do I view user reviews? How to edit and manage an existing cohort How to set up a new client How to set up a new program If we upload users with a password, will it disable the supporting communications emails (nudge after registration when no activity, nudge after seven consecutive days when no activity)? I uploaded users via CSV, but not all of them were added to Richardson Accelerate. What should I do? My student is using a generated email address to log in and forgot their password. What should I do? Once in Program Admin view, and CES uploads a CSV of students, under the multiple students option, does a user have access to the course content at that point? Users with an expired contract are renewing their license for another year! FAQ's What are Top Performers and where can I see them? What does a user's access status mean? What happens if Client Services uploads a user via a CSV, and that user was already in Accelerate for another course content? Does that original course get removed? What is a client organization? What is a contract and how do I make a new one/edit an existing one? When is the registration email sent? Why and when do activation links expire? Why can't users find their activation emails? Why did Richardson Accelerate reject my CSV?