After a user has accessed a course on three unique days, the NPS survey will pop up the next time they load their course. This ensures that users who complete the survey have enough experience with the course to provide an informed answer. After viewing the pop-up, the user has the option to answer the question or dismiss the message, but they will continue to receive the pop-up upon each login until they provide their answer. Users can provide each of their courses with a unique score; they will need to visit each course on three or more unique days to trigger the pop-up.

Please Note, the NPS survey does not appear on Mobile.

To Summarize: 

How many times does it pop up?  The survey pops up until answered.

Can you answer more than once?  For each course only one answer can be recorded, but a user can answer once for each course. 

Will it pop up for the same user in multiple courses?  Yes, a user will receive an NPS survey for each course they are enrolled.

Is NPS currently calculated on your last answer or cumulative? An NPS can only be answered once for each course.